Customer Service

Heritage Kids is committed to providing a fun, relaxing and worry free shopping experience. However, with the chance that a mistake is made, the following is what we will do to try to ensure customer satisfaction.

We will accurately depict the quality and function of our products!

What you see is what you get. Our product lines are selected for their consistent quality standards, superior craftsmanship, and attention to detail. We attempt to accurately depict our product dimensions, features, and finishes in our photographs and descriptions to enable you, the customer, to visualize the item prior to your purchase.

Our childrens products are evaluated to ensure quality, longevity, educational and developmental benefits. Our toys stimulate childrens minds and encourage learning while our decor items allow parents and children to create their own unique living environments.

We'll ship your order in a timely fashion!

We personally deliver items within the Winnipeg and the surrounding area. All other in-stock orders are packaged and shipped within one business day.

Shipping may require additional time if orders are held for payment approval, if the order contains back-ordered items, or if items shipped directly from the manufacturer.

Most furniture, personalized items, and large toys ship from our suppliers and require extended shipping times ranging from 2-6 weeks.

We'll be easy to reach and we'll take care of your issue!

When you call our customer service line, you are speaking with someone with the authority to resolve your problem. If we do not know the answer to your product questions, we promise to provide you with a timely response. Our customer service line is open Monday to Friday, 9:00 am - 5:00 pm CST.
Phone 204-663-7425 or email